Frequently asked questions

Every visit we skim the surface, brush the walls and tile line, vacuum as needed, empty the skimmer and pump baskets, test and balance your water chemistry, and inspect your equipment. You get a quick summary after each visit so you always know what was done.

For most East Valley pools, weekly service is the sweet spot. Our extreme heat burns off chlorine fast and monsoon dust loads the water with debris. Weekly visits keep the chemistry stable and prevent the green-pool surprises that come with skipped weeks.

Yes. We offer weekly pool service and dedicated spa & hot tub care, whether your spa is attached to your pool or a standalone hot tub. Many customers bundle both on the same visit.

Cloreen! And no, it's not a typo. We're the Clore family, and “Cloreen” blends our last name with the chlorine that keeps your pool clean. Search engines love to autocorrect it, so if you found us while searching for chlorine, welcome. You're in the right place.

No. As long as we have gate access, most customers are at work or out running errands during their visit. We'll leave a summary and let you know if anything needs your attention.

Yes. Consistency is part of the Cloreen difference. You get a dedicated, background-checked technician who learns your pool and equipment, so nothing slips through the cracks.

The same background-checked, insured technician every visit, never a rotating crew of strangers. You'll always know who's coming, and they'll know your pool, gate code, and equipment on sight. And when we say we'll be there, we show up.

We're taking on new clients in East Mesa right now, and Chandler, Gilbert, Queen Creek, and Apache Junction are opening very soon. In one of those cities or anywhere nearby? Call us — we may already be able to cover you, and early-list callers get first spots as each area opens.

No long-term contracts. Our service is month-to-month, because we'd rather earn your business every week with clear water and dependable visits.

Arizona heat and sunlight destroy chlorine rapidly, and a single hot week without proper sanitizer lets algae bloom. Consistent weekly chemistry is the fix. If your pool is already green, we can get it back to clear.

That's calcium scale from Arizona's hard water, made worse by our high evaporation rates. Regular brushing and balanced water slow it down; we keep an eye on it as part of weekly service and can recommend treatment when it builds up.

Not necessarily. Arizona pools can lose a notable amount of water to evaporation in summer, especially with water features running. We'll help you tell normal evaporation from a true leak and point you in the right direction if it's the latter.

Pricing depends on your pool's size, features, and condition, so we give you an honest, no-pressure quote up front. Call or request a free quote and we'll get you a clear number, with no surprises on your bill.

Yes. Cloreen Pool & Spa LLC is a fully insured Arizona pool company. You can have peace of mind having us around your home and family.

Absolutely. It happens all the time. We'll assess your pool's current condition on the first visit, get the chemistry right, and pick up a reliable weekly rhythm from there.

We back our work with a crystal-clear guarantee. If something isn't right, we'll come back and fix it at no charge. Your satisfaction is the whole point.